Invoices, Receipts & Tax Documentation

Prerequisites

• Active or past Nira subscription (paid plan)

• Access to your Account Settings

• Your billing email address

Accessing Your Invoices

Step 1: Go to Account Settings

Log in to Nira, click your profile icon (top-right), and select Account Settings.

Step 2: Click Billing

In the left sidebar, click Billing. You'll see your current plan, renewal date, payment method, and storage usage.

Step 3: Scroll to Invoice History

Below the account summary, you'll find Invoice History — a table showing:

• Date: When the invoice was issued (your billing date)

• Amount: Total charge including tax

• Status: Paid, Processing, or Failed

• Download: PDF button to save the invoice

Step 4: Download

Click Download next to the invoice you need. The PDF will save to your default download folder with the filename format Nira_Invoice_[ID]_[DATE].pdf.

Note: Invoices are available immediately after payment processing (typically 2–4 hours). If your subscription is canceled, historical invoices remain downloadable indefinitely.

Understanding Your Invoice

A Nira invoice contains:

• Header: Invoice number, date, and Nira's legal details (name, address, VAT ID if EU-based)

• Bill To: Your account email and Nira customer ID

• Service Details: Plan name, billing period, price per unit, and subtotal

• Tax Section: Tax type (VAT, Sales Tax, GST), rate, and calculated amount

• Total Due: Subtotal + Tax

• Payment Status: Confirmation that payment was received on [date]

Storage overage charges appear as separate line items if you exceeded your monthly limit ($0.50/GB per overage month). See Plans & Feature Comparison for storage limits.

Invoices vs. Receipts

Both are sent automatically via email. Download invoices from Account Settings. Receipts are in your email inbox (search "Nira Receipt" or "Payment Confirmation"); check spam if not found. If you deleted the receipt email, contact support to request a resend.

Tax Information & VAT

For EU Customers (VAT-Registered)

If you've provided a valid VAT number, Nira applies reverse-charge VAT:

• No VAT is charged on your invoice

• You (the business) are responsible for VAT reporting to your tax authority

• Your invoice shows: "VAT Reverse Charge Applied" or "0% VAT — Customer VAT-Registered"

• You claim input tax on your VAT return

To update your VAT number:

1. Go to Account Settings > Billing

2. Click Edit Tax Information

3. Enter your VAT number and save

4. The change applies to your next invoice only

For EU Consumers & Non-VAT-Registered Businesses

Standard VAT is charged (typically 17–27% depending on your country). You cannot reclaim VAT unless you're VAT-registered.

For US, Canada, Australia & Other Regions

Sales tax and GST are charged based on your location (5–13% depending on state/province/territory). The tax name and rate appear on your invoice.

For Stripe Payment Processing

Nira uses Stripe to process payments and handle tax compliance. Stripe determines your tax rate based on your registered address. If your address changes, update it in Account Settings before your next billing date so future invoices reflect the correct rate.

Troubleshooting

I don't see any invoices

Trial accounts: Invoices only appear for paid subscriptions. Upgrade to a paid plan first.

New account: Your first invoice appears within a few days of your billing date. Check back later, or contact support for the exact date.

Cache issue: Clear your browser cache (Ctrl+Shift+Delete), log out, and log back in.

I can't download an invoice

Invoice is still processing: Status shows "Processing" or "Failed." Wait 5–10 minutes and refresh. Once the status changes to "Paid," the Download button activates.

Browser blocked the download: Your browser may show a notification. Click "Allow" to permit the download, then try again.

The invoice amount is different than expected

Includes tax: The amount shown is the total including sales tax or VAT. Check your location in Account Settings to confirm the rate.

Storage overage: If you exceeded your monthly storage limit, Nira adds a $0.50/GB overage charge to your next invoice.

Different date: Verify you're downloading the correct month. Check the date in your Invoice History and the PDF filename.

I need a receipt, not an invoice

Invoices (PDFs) and receipts (emails) are separate documents:

• Invoice: Download from Account Settings > Billing > Invoice History

• Receipt: Check email for "Nira Receipt" or "Payment Confirmation" (search spam folder)

If you need both for accounting, retrieve both. Contact support to request a receipt resend if the email was deleted.

My VAT number or address changed after I received an invoice

Invoice corrections cannot be made retroactively. Updated information applies to your next invoice only. If your VAT status changed in a way that requires prior-period adjustments, contact support to discuss options.

I have a failed payment

Your payment was declined. To retry:

1. Go to Account Settings > Billing

2. Click Update Payment Method

3. Enter valid card details

4. Click Retry Payment

5. The original amount processes once; you won't be charged twice

Once successful, the invoice status changes to "Paid."

I canceled my subscription but need an old invoice

Invoices remain in your Invoice History indefinitely after cancellation. Scroll down or use pagination to find the invoice you need, then download as usual. If you canceled mid-month, you may see a prorated invoice for the partial month.

Technical Notes

• Invoice generation: Automatic on your billing date

• Availability: 2–4 hours after payment processing

• File retention: Permanent; you can download anytime

• Invoice numbers: Unique and permanent; reference when contacting support

• PDF format: Standard format for printing, emailing, and archival

• Duplicate invoices: Rare, but can occur with payment retries. Contact support if you see unexplained duplicates.

• Refunds: A credit memo or negative invoice appears in Invoice History if you receive a refund

• Data privacy: Store invoice PDFs securely; do not share publicly as they contain sensitive information